Basic access
Designed for organizations that want an established support relationship with a one-business-day response target.
Support plans
Support shaped around your needs.
Choose Basic or Pro access, then add the services your operation needs. Monitoring, onsite work, maintenance, backups, vendor coordination, and other options are documented in your agreement.
What you gain
Choose the access you need
Month-to-month Basic and Pro support relationships with à-la-carte services and written response targets.
Pro access
Designed for operations that need a same-day response target and after-hours access under their individual agreement.
À-la-carte scope
Select only the remote, onsite, monitoring, maintenance, backup, and coordination services that fit your operation.
Scope
Options that can be included
- Remote and onsite assistance
- Monitoring and patching
- Backup oversight
- Preventative reviews
- Vendor coordination
- Planned installations and improvements
How it works
Build your support plan
- 01
Select access
Choose a Basic or Pro relationship based on the response target and after-hours access your operation needs.
- 02
Build the scope
Add the specific recurring and on-demand services you want included.
- 03
Review the agreement
Pricing, service levels, exclusions, authorization, and cancellation terms are confirmed before the plan begins.
Common questions
Support-plan questions
What do plans cost?
Plans are quoted individually because access level and included services are configured for each customer. The proposal will show recurring and separately billed work before you commit.
Does Pro access guarantee an immediate fix?
No. Pro establishes a same-day response target and after-hours access under the agreement. Resolution time depends on the problem, access, parts, vendors, and the authorized scope.
Ready when you are