These terms describe the use of this website and the preliminary conditions that apply before Oak Park Technology Solutions accepts work. A signed proposal, statement of work, or service agreement may contain additional or different terms and will control for that engagement.
Inquiries do not begin service
Submitting a form, leaving a voicemail, speaking with someone, or requesting an urgent assessment does not create a service relationship, guarantee availability, or authorize access to any system. Work begins only after Oak Park Technology Solutions accepts the request and the scope, access, pricing, and applicable terms are confirmed.
Support plans
Support services are configured à la carte. A Basic plan may establish a one-business-day response target. A Pro plan may establish a same-day response target and after-hours access. The selected services, covered systems, response targets, exclusions, rates, and availability are defined only by the individual agreement. A response target is not a guarantee that an issue will be resolved within that period.
Urgent assessments
Urgent inquiries may be considered for network outages, website crashes, and hardware failures. Acceptance depends on location, workload, access, qualifications, and the nature of the problem. Public telephone hours are an inquiry window and are not published business hours or a promise of emergency availability.
Potential security incidents
Potential security incidents are evaluated individually. Some situations may require a provider with specialized incident-response or forensic capabilities. Submitting an inquiry does not guarantee that the work will be accepted.
Customer authorization and access
You must be authorized to request work on the equipment, accounts, software, networks, websites, and locations involved. You are responsible for providing lawful access, accurate information, and any approvals needed from owners, employers, landlords, vendors, or other parties.
Backups and data
Technology work can involve risk to configurations, availability, and data. Backup preparation, recovery work, and responsibility for existing backups are defined in the approved scope. Do not assume a backup or recovery service is included unless it is stated in writing.
Hardware, software, and third parties
Hardware procurement, licensing, cloud services, internet service, warranties, subscriptions, and third-party labor may be separately priced and subject to the provider’s own terms. Recommendations are based on the information and requirements available at the time.
Website information
Website content provides general information and does not replace a project-specific assessment. Services, availability, technologies, and terms may change. Nothing on this website is a warranty, guarantee, or promise that a particular solution is appropriate for every environment.
Questions
Use the inquiry form with questions about these terms.