Continuity
Keep useful context from one project to the next, so each conversation starts further ahead.
Concierge IT support
Support that knows your operation.
You have one place to turn for everyday questions, planned improvements, and disruptive problems. Choose the access level and services that fit your people, systems, and priorities.
What you gain
Technology that fits the work.
Ongoing technology support for Chicagoland businesses, nonprofits, schools, daycares, and households.
Coverage that fits
Choose remote help, onsite support, monitoring, maintenance, or vendor coordination as needed.
Clear terms
Response targets, included work, after-hours access, and separately quoted projects are documented in your agreement.
Scope
Support built around you
- Remote and onsite troubleshooting
- Preventative technology reviews
- Workstation, server, and network support
- Patch, backup, and monitoring options
- Vendor coordination and proposal review
- Planned installation and improvement work
How it works
A straightforward way to begin.
- 01
Listen
Tell us how you work, which systems matter, what keeps recurring, and how much access you want.
- 02
Shape the plan
You receive a proposed support structure with selected services, response targets, and exclusions in writing.
- 03
Stay connected
Once the agreement is accepted, you have a defined way to request the support included in your plan.
Common questions
Clear expectations from the start.
Are support plans fixed packages?
No. Services are selected à la carte and documented in your agreement. Basic and Pro service levels establish different access and response targets, while the actual work covered is configured for you.
Do you require a long contract?
Month-to-month arrangements are available. Any project term, onboarding requirement, or cancellation condition will be included in the proposal before service begins.
Ready when you are